A decent warranty is always nice when you are making any major purchase, but whole of life service takes customer service to an entirely new level. Here is a brief look at whole of life service and why it’s so important.

What is it?

Whole of life service means that throughout the entire life of the product you will have a team of experts helping to ensure that you get the best possible use out of it. For example, from the day you have those new floors installed until the time that they need replacing, you will have all the professional advice and support that you need.

Why is it so important?

Protect your warranty

A warranty is only worthwhile if you understand all of that fine print; otherwise, it can be easy to do something that accidentally voids your coverage. With whole of life service you can leave the fine print to the experts, as they know all of those tiny details to be looking out for and can ensure that you are always covered. If there is ever uncertainty surrounding what your warranty will or won’t cover, you will even have someone to liaise with the manufacturer on your behalf.

Boost longevity

The key to getting the longest life possible out of any product lies in knowing the best way to care for it, and with a whole of life service you will enjoy the ultimate in full service flooring solutions. Whether your wool carpet requires protection against environmental factors or there is an unexpected accident involving your vinyl floors, having access to expert advice will mean making the right decision every time. Regardless of the issue, you will never be left in the dark about what is happening and what your options are, and it will always be taken care of quickly. Your support team will even conduct regular inspections of your flooring to ensure that all is well and to keep an eye out for potential problems before they develop.

Enjoy peace of mind

It can be a little nerve-racking investing in new flooring when you know that those installers will be gone the second the job is done, but when you are covered by whole of life service you can rest easy. There will be no question that those installers will be doing their best possible work, and if a problem emerges down the track, they will be right back out there happily taking care of it for you.

Save money

Whole of life service represents a solid commitment to making your flooring last, which means you won’t be shelling out your hard-earned money every other year for new flooring. While companies that don’t offer whole of life service may offer cheaper rates, when you factor in the cost of professional help if a problem arises or even replacing those floors if they fail, you will likely end up paying a whole lot more.

If you have questions about the whole of life service offered by Aussie Flooring Insights, give us a call, we’d love to hear from you!